Why was my document flagged?
DocuFeed scans uploaded documents to help keep your account safe. Here's what you need to know.
Why am I seeing this warning?
When you upload a document, DocuFeed performs a quick security check. If we detect patterns that are sometimes associated with problematic files, we'll ask you to confirm before proceeding.
This doesn't mean your document is dangerous. Many legitimate documents—especially those from government agencies, financial institutions, and large organizations—contain features that trigger our scanner. The warning is simply a checkpoint to make sure you're uploading what you intended.
What triggers the security scanner?
Our scanner looks for patterns that are commonly found in problematic PDF files:
- •Embedded scripts — JavaScript or other executable code inside the document
- •External references — Links to outside resources or URIs
- •Complex structures — Unusual nesting, many embedded objects, or large data streams
- •Obfuscated content — Encoded or hidden data that's difficult to analyze
These features are often present in completely legitimate documents from professional sources. The scanner errs on the side of caution.
If you trust the source, proceed with confidence
The most important question is: do you know where this document came from?
Documents from these sources are almost always safe, even if flagged:
- ✓Your employer (HR documents, pay stubs, benefits information)
- ✓Government agencies (tax forms, official notices, pension statements)
- ✓Banks and financial institutions (statements, disclosures, forms)
- ✓Files you created yourself or exported from trusted software
- ✓Documents shared by colleagues, clients, or partners you work with
When to think twice
Be more careful with documents from uncertain sources:
- !Email attachments from people you don't recognize
- !Files downloaded from unfamiliar websites
- !Documents you don't remember downloading or saving
- !Files shared through messaging apps from unknown contacts
If you're unsure about a document's origin, it's best to verify with the sender before uploading.
What happens if I choose to proceed?
When you tap "I trust this source", your document uploads normally and DocuFeed processes it just like any other file.
The security warning is simply a confirmation step. It doesn't change how your document is stored or processed—it just ensures you're making an informed decision about what you upload.
Still have questions? Reach out to support@docufeed.ai and we'll be happy to help.