Privacy Policy
Your privacy matters to us. This policy explains how DocuFeed collects, uses, and protects your information.
1. Information We Collect
- •Account information: Email, name, and profile data (managed by Supabase)
- •Documents you upload to DocuFeed
- •Usage data: Features used, timestamps, interaction patterns
- •Device information: Browser type, operating system, IP address
- •We do NOT collect payment information (handled by payment processors)
2. How We Use Your Information
- •Provide and improve DocuFeed services
- •Respond to your inquiries and support requests
- •Send service updates, security notices, and announcements
- •Analyze usage patterns to enhance features and user experience
- •Identify which features are most valued by our users
- •Make data-driven decisions about future feature development
3. Data Retention Policy
- •Account data is retained as long as your account is active
- •Usage analytics are retained for up to 12 months for trend analysis
- •Documents you upload are retained as long as you keep your account
- •Upon account deletion, all associated data is permanently removed within 30 days
- •Backup copies may exist for up to 90 days for disaster recovery purposes
- •You may request data export or deletion at any time
4. Data Security
- •All data is encrypted in transit using industry-standard TLS/SSL
- •All data is encrypted at rest using AES-256 encryption
- •Data is stored in secure US-based cloud infrastructure
- •Access to your documents is restricted to your account only
- •Automatic redaction protects sensitive information before processing
- •We do NOT sell, rent, or share your personal data with third parties
- •Regular security audits and penetration testing
- •Two-factor authentication available for account security
5. Your Documents
- •You retain full ownership of all documents you upload
- •DocuFeed processes documents only when you request it
- •Documents are stored securely in US cloud storage
- •You can delete documents at any time
- •You are responsible for backing up important documents
- •Automatic redaction helps protect sensitive information
6. AI Processing & Limitations
- •DocuFeed uses OpenAI's language models to process queries about your documents
- •Your documents are NOT used to train any AI models
- •AI-generated responses may be inaccurate, incomplete, or outdated
- •Always verify important information against your original documents
- •AI responses are for informational purposes only, not professional advice
- •DocuFeed is NOT a substitute for medical, legal, tax, financial, or other professional advice
- •Document content is sent to OpenAI for processing but is not stored or retained by OpenAI
7. Analytics & Improvements
- •We track which features are used most frequently
- •Usage data helps us prioritize feature development
- •We analyze user interactions to improve the user experience
- •All analytics data is anonymized and aggregated
- •Individual document content is never used for training or improvement
8. Third-Party Services
- •Account management and authentication: Supabase
- •AI processing: OpenAI (document content processed via API, not stored by OpenAI)
- •Data storage: US-based cloud providers with encryption
- •Payment processing: Third-party payment processors (we never see credit cards)
- •All third-party providers are bound by strict confidentiality agreements
- •We conduct regular audits of third-party security practices
9. Your Privacy Rights (GDPR/CCPA)
- •Right to Access: Request a copy of all personal data we hold about you
- •Right to Rectification: Request correction of inaccurate personal data
- •Right to Erasure: Request deletion of your personal data ('right to be forgotten')
- •Right to Data Portability: Request your data in a machine-readable format
- •Right to Opt-Out: Opt out of analytics tracking at any time
- •Right to Restrict Processing: Request limitation of how we process your data
- •To exercise these rights, contact support@docufeed.ai
- •We will respond to all requests within 30 days
10. Cookies & Tracking
- •We use cookies to remember your login and preferences
- •You can disable cookies in your browser settings
- •Analytics help us understand usage patterns (anonymized data only)
- •No tracking pixels or invasive tracking technologies
11. Changes to This Policy
- •We may update this policy periodically
- •Significant changes will be communicated to you via email and in-app notification
- •Material changes may require re-acceptance before continued use
- •Last updated: December 2025
12. Contact Us
- •Questions about privacy? Email support@docufeed.ai
- •Data deletion requests will be processed within 30 days
- •We respond to all privacy inquiries within 7 business days
Questions? Reach out to support@docufeed.ai